Q:  Are the prices listed on your website wholesale?
A:  Yes, we only sell wholesale.
Q:  How do I get a catalog?
A:  Our catalog is available online under the novelty tab on our website (click here). It may also be mailed to you, please contact your sales representative for details.
Q:  Do I have to place my orders online?
A:  No, besides ordering online, GVA-TWN offers you the ability to order via phone through our sales staff or via fax. It is up to you.
Q:  Do you offer drop shipping?
A:  Yes we do. A description of our Drop Shipping Program is available online (click here), and our sales staff is pleased to discuss the details with you.
Q:  What forms of payment do you accept?
A:  New accounts are set up to pay by credit card or COD certified funds.
Q:  Is my credit card secured?
A:  Yes, once your credit card information is inputted into our system all numbers are encrypted in compliance with credit processing standards.
Q:  When is my credit card charged?
A:  Your credit card is automatically charged at the time your order is processed and shipped.
Q:  When will my order ship?
A:  All orders received by 3:00pm EST will ship that day.
Q:  What carrier do you use to ship my order?
A:  We ship via UPS, Fed Ex, or USPS. Our default carrier is UPS Ground.
Q:  Is your packaging discreet?
A:  Yes, we ship all orders out in tactful packaging.
Q:  What if I receive defective merchandise?
A:  All defective items must be reported to us within 30 days of receipt. Contact your sales representative for replacement terms. All returns require a valid return authorization number.
Q:  What if my shipment is damaged?
A:  If this happens you must let the driver and GVA-TWN know at the time of delivery. You should keep all boxes and packing material for your claim with the carrier.
Q:  Does GVA-TWN sell my address or other personally identifiable information about me?
A:  No, all customer information is never made available to outside interests.

See also: Company Info
See also: Sales Team
See also: Customer Testimonials

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