| Q: |
Are the prices listed on your website wholesale? |
| A: |
Yes, we only sell wholesale. |
 |
| Q: |
How do I get a catalog? |
| A: |
Our catalog is available online under the novelty tab on our website (click here). It may also be mailed to you, please contact your sales representative for details. |
|
| Q: |
Do I have to place my orders online? |
| A: |
No, besides ordering online, GVA-TWN offers you the ability to order via phone through our sales staff or via fax. It is up to you. |
|
| Q: |
Do you offer drop shipping? |
| A: |
Yes we do. A description of our Drop Shipping Program is available online (click here), and our sales staff is pleased to discuss the details with you. |
|
| Q: |
What forms of payment do you accept? |
| A: |
New accounts are set up to pay by credit card or COD certified funds. |
|
| Q: |
Is my credit card secured? |
| A: |
Yes, once your credit card information is inputted into our system all numbers are encrypted in compliance with credit processing standards. |
|
| Q: |
When is my credit card charged? |
| A: |
Your credit card is automatically charged at the time your order is processed and shipped. |
|
| Q: |
When will my order ship? |
| A: |
All orders received by 3:00pm EST will ship that day. |
|
| Q: |
What carrier do you use to ship my order? |
| A: |
We ship via UPS, Fed Ex, or USPS. Our default carrier is UPS Ground. |
|
| Q: |
Is your packaging discreet? |
| A: |
Yes, we ship all orders out in tactful packaging. |
|
| Q: |
What if I receive defective merchandise? |
| A: |
All defective items must be reported to us within 30 days of receipt. Contact your sales representative for replacement terms. All returns require a valid return authorization number. |
|
| Q: |
What if my shipment is damaged? |
| A: |
If this happens you must let the driver and GVA-TWN know at the time of delivery. You should keep all boxes and packing material for your claim with the carrier. |
|
| Q: |
Does GVA-TWN sell my address or other personally identifiable information about me? |
| A: |
No, all customer information is never made available to outside interests. |
